1. PERSONAL INFORMATION
1.1 Personal information is defined as information or an opinion about an identified individual, or an individual who is reasonably identifiable; whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not.
1.2 Our Website may contain links to third party websites. We are not responsible for the privacy policies of such websites.
2. COLLECTION OF PERSONAL INFORMATION
2.1 We collect personal information for the purpose of conducting our business as an online retailer of products and services, including where you have provided information to us by:
a) Registering or subscribing to our Website;
b) Placing an order with us;
c) Submitting your Account details; and
d) Contacting us
2.2 The personal information that we collect may include:
a) Your name;
b) Your date of birth;
c) Your phone number;
d) Your email address;
e) Your residential and/or mailing address;
f) Your payment details; and
g) Any other personal information collected in the course of completing a transaction.
a) Their name;
b) Their phone number;
c) Their email address;
d) Their mailing address; and
e) Any other personal information collected in the course of completing a transaction.
3. USE OF PERSONAL INFORMATION
3.1 We collect, hold and use your personal information to sell and promote our goods and services to you, to improve the range of our offerings, maintain and develop our business systems and to assist in responding to your complaints and enquiries.
3.2 We disclose personal information we collect for purposes which are incidental to the sale and promotion of our goods and services to you. For example, we may disclose your personal information to service providers who assist us in our day-to-day business operations.
3.3 We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law.
3.4 You may at any time opt-out of receiving marketing material by contacting us (see Contact Details below) or by following the “Unsubscribe” instructions on any marketing communication you receive from us. You accept that on receipt of your instructions to opt-out of receiving marketing material, removal from any marketing distribution lists may take several business days following the date of your request.
3.5 Your personal information may be provided to third parties that provide services to us, including companies providing services pertaining to our website platform, payment gateway, logistics and technology support. This may require providing your information to third parties located outside of Australia.
3.6 When no longer required by us, unless required under Australian law, or a court or tribunal order to retain it, reasonable steps will be taken by us to destroy or de-identify your personal information in a secure manner.
4. ACCESSING YOUR PERSONAL INFORMATION
4.1 You have a right to access and/or correct your personal information, subject to exceptions allowed by law. If you would like to do so, you may do so in writing by contacting us via email or post. We reserve the right to charge a reasonable fee for searching for, and providing access to, your information on a per-request basis. We may require reasonable proof of your identity before providing access to, or correcting, information.
5. COOKIES AND DATA
5.3 Our website uses Google Analytics, a website service that enables the tracking of user analytics including but not limited to browser information, operating system information, pages viewed while browsing the Website, Website session times and referring website addresses; and enables us to help understand website traffic and usage. We also use the Google Ads service to enable remarketing services, and Google UserID, demographic and interest reports.
5.6 Our website also uses Facebook pixels for conversion tracking and custom audiences, in accordance with Facebook’s terms which can be viewed here.
7. CONTACT DETAILS
Mail: Chilli & Vanilla Pty Ltd
Attn: Privacy Officer
PO Box 89, Concord NSW Australia 2137