Privacy Policy

This document outlines the Privacy Policy for your use of the Website and your orders of Subscriptions and Products. The terms “Chilli & Vanilla” or “us” or “our” or “we” refers to Chilli & Vanilla Pty Ltd (ACN 164 792 590).  Capitalised terms used in this Privacy Policy which are defined in the Terms set out in our Terms & Conditions have the meaning given in the Terms. We are committed to protecting your personal information.  By accessing and using the Website, you acknowledge that you have read, understood this Privacy Policy. If you have objections to this Privacy Policy, you should not access or use this Website.   

1. PERSONAL INFORMATION 

1.1 Personal information is defined as information or an opinion about an identified individual, or an individual who is reasonably identifiable; whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not. 

1.2 Our Website may contain links to third party websites.  We are not responsible for the privacy policies of such websites.     

2. COLLECTION OF PERSONAL INFORMATION 

2.1 We collect personal information for the purpose of conducting our business as an online retailer of products and services, including where you have provided information to us by: 

a) Registering or subscribing to our Website; 

b) Placing an order with us; 

c) Submitting your Account details; and 

d) Contacting us 

2.2 The personal information that we collect may include: 

a) Your name; 

b) Your date of birth; 

c) Your phone number; 

d) Your email address; 

e) Your residential and/or mailing address; 

f) Your payment details; and 

g) Any other personal information collected in the course of completing a transaction. 

2.3 If you order a Gift Subscription for a third party, you must inform the third party about our Privacy Policy and your provision of their personal information to us such as: 

a) Their name; 

b) Their phone number; 

c) Their email address; 

d) Their mailing address; and 

e) Any other personal information collected in the course of completing a transaction.   

3. USE OF PERSONAL INFORMATION 

3.1 We collect, hold and use your personal information to sell and promote our goods and services to you, to improve the range of our offerings, maintain and develop our business systems and to assist in responding to your complaints and enquiries.  

3.2 We disclose personal information we collect for purposes which are incidental to the sale and promotion of our goods and services to you.  For example, we may disclose your personal information to service providers who assist us in our day-to-day business operations. 

3.3 We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law.  

3.4 You may at any time opt-out of receiving marketing material by contacting us (see Contact Details below) or by following the “Unsubscribe” instructions on any marketing communication you receive from us.  You accept that on receipt of your instructions to opt-out of receiving marketing material, removal from any marketing distribution lists may take several business days following the date of your request. 

3.5 Your personal information may be provided to third parties that provide services to us, including companies providing services pertaining to our website platform, payment gateway, logistics and technology support.  This may require providing your information to third parties located outside of Australia. 

3.6 When no longer required by us, unless required under Australian law, or a court or tribunal order to retain it, reasonable steps will be taken by us to destroy or de-identify your personal information in a secure manner.   

4. ACCESSING YOUR PERSONAL INFORMATION 

4.1 You have a right to access and/or correct your personal information, subject to exceptions allowed by law.  If you would like to do so, you may do so in writing by contacting us via email or post.  We reserve the right to charge a reasonable fee for searching for, and providing access to, your information on a per-request basis. We may require reasonable proof of your identity before providing access to, or correcting, information.       

5. COOKIES AND DATA 

5.1 In order to improve your experience on our Website, we may use ‘cookies’, or similar functionality, to collect information about you which may be personal or non-personal. Cookies are an industry standard used by most major websites. Cookies are a small text file that may be placed on your computer by our website with the purpose of allowing our Website to remember your preferences and to improve your user experience. You may disable the use of cookies via your internet browser’s settings, however this may remove some functionality within the Website. We may use cookies for the purposes of marketing our services online. This means if you view our Website, you may see our advertisements on other websites you may visit. You may disable the use of these cookies via your internet browser’s settings. 

5.2 We may use cookies for the purposes of marketing our services online. Third party vendors such as Google and Facebook may use cookies to serve ads to you based on your visits to our Website. This means if you view our Website, you may see our advertisements on other websites you may visit. You may disable the use of these cookies via your Internet browser’s settings.  

5.3 Our website uses Google Analytics, a website service that enables the tracking of user analytics including but not limited to browser information, operating system information, pages viewed while browsing the Website, Website session times and referring website addresses; and enables us to help understand website traffic and usage. We also use the Google Ads service to enable remarketing services, and Google UserID, demographic and interest reports. 

5.4 Information about you regarding your web usage behaviour is held by Google and is subject to its Privacy Policy which can be viewed here. Information from Google’s UserID service may be connected to other data that we hold about you. 

5.5 You can opt out of Google's use of cookies by visiting Google's Ads Settings and you can opt out of Google Analytics here. Information about privacy issues relating to Google Analytics can be found here

5.6 Our website also uses Facebook pixels for conversion tracking and custom audiences, in accordance with Facebook’s terms which can be viewed here.  

5.7 You can opt out of a third-party vendor's use of cookies, or the collection and use of information for ad targeting, by visiting the Network Advertising Initiative opt out page here or here.   

6. CHANGES TO THIS PRIVACY POLICY 

6.1 To keep this information current and accurate, we reserve the right to make amendments to this Privacy Policy at any time. Changes to the Privacy will be notified by an updated Privacy Policy being published on the Website.  Your continued access to the Website following an update to the Privacy Policy represents your consent to these changes.    

7. CONTACT DETAILS 

7.1 Enquiries regarding this Privacy Policy may be made in writing via email or mail: 

Email:  privacy@chilliandvanilla.com.au 

Mail: Chilli & Vanilla Pty Ltd  

Attn: Privacy Officer  

PO Box 89, Concord NSW Australia 2137

8. GENERAL 

8.1 This Privacy Policy (Version 1.1) is current as and from 28 April 2017. 

8.2 More information about privacy law and privacy principles is available from the Privacy Commissioner at www.oaic.gov.au or enquiries@oaic.gov.au